Refund Policy

Try the free experience first

Lunara offers free features (basic natal chart, daily messages, tarot card of the day, compatibility teaser) so you can experience how an Artificial Intelligence-generated reading sounds before you commit to a paid one. We strongly encourage you to try the free content first and to read the Terms of Service section on the limitations of Artificial Intelligence content before buying.

One-time Deep readings

Deep Match, Deep Natal, and any other one-time readings are digital goods generated on demand by Artificial Intelligence and delivered immediately after payment. By purchasing, you expressly:

• consent to immediate delivery;
• acknowledge that you lose your EU right of withdrawal once the reading has been generated, in accordance with Article 16(m) of Directive 2011/83/EU on consumer rights;
• confirm that you have read and accepted that Artificial Intelligence output may be inaccurate, fabricated, biased, or otherwise wrong, and is provided strictly for entertainment.

All sales of successfully delivered Artificial Intelligence-generated digital readings are final. Disagreement with the tone, the interpretation, the predictions, or any other subjective aspect of a successfully delivered reading is not a refund ground.

Premium subscriptions

You can cancel your subscription at any time from your Gumroad customer portal (linked in your receipt email). Cancellation stops the next renewal. The current paid period remains active until its end. No refund is issued for unused time within a paid period, except where required by applicable mandatory consumer-protection law.

Technical failure (the only standard refund case)

If you paid for a reading and it was never delivered due to a technical error on our side (the Artificial Intelligence generation failed and produced no output, the page returned a server error, you received an empty result, or the reading was not saved to your account), contact us within 7 days and we will:

• regenerate the reading at no additional cost, or
• issue a full refund of the failed reading, at our discretion.

We do not refund readings that were successfully generated and delivered, regardless of whether the content matched your expectations. We do not refund based on a claim that a reading was “wrong”, “inaccurate”, or “did not come true”: Artificial Intelligence content is entertainment and is not a prediction.

How to request a refund

Email hello@lunaraguide.com within 7 days of the failed transaction. Include the email address on your Gumroad receipt, the order ID, and a short description of what went wrong. We will respond within 5 business days. Approved refunds are processed by Gumroad to the original payment method. Timing of the refund credit depends on your card issuer or payment provider.

Chargebacks

Please contact us first before opening a chargeback with your bank or card issuer. In almost all cases we can resolve the issue faster directly. Opening a chargeback for a successfully delivered Artificial Intelligence-generated reading on the basis that you did not like its content is considered abusive and may result in suspension of your account.

Contact

For any payment issue: hello@lunaraguide.com. All payments are processed by Gumroad, Inc. as Merchant of Record.